The eServices claim page you've chosen has been replaced by PBTOne which will give you direct access to lodge a claim,

And don't worry. You can utilize your current PBT Web eServices username and password when initially logging into the PBTOne Customer Portal starting on October 2nd. Subsequently, you will need to modify your password within the PBTOne platform.

Exciting, isn't it? We certainly believe so.

I’m ok with that - don't show me again